Secunderabad Railway Station, one of the busiest and most important railway stations in South India, serves as the main junction for trains connecting Hyderabad with major cities across India. Managed by the South Central Railway (SCR) zone, this station handles hundreds of trains every day, carrying thousands of passengers to destinations like Chennai, Delhi, Mumbai, Bengaluru, and Kolkata.
For passengers, knowing the Secunderabad Railway Station enquiry number is extremely helpful to get quick updates on train timings, platform details, ticket availability, and other essential travel information. In this article, we’ll share the complete details of the Secunderabad Railway Station enquiry number.
About Secunderabad Railway Station
Secunderabad Junction (station code: SC) is located in Telangana and serves as a central point for trains connecting North, South, East, and West India. It was established during the British era and has grown into one of the most important railway junctions in the country. The station operates under the South Central Railway zone, which also manages major stations like Hyderabad Deccan (Nampally), Kacheguda, and Vijayawada.
The station handles over 200 trains daily, including express, superfast, Rajdhani, and local passenger trains. Every day, more than 1.5 lakh passengers travel through this busy
junction.
How to Contact Secunderabad Station for Help
If you’re already at the station, you can easily approach the Passenger Help Desk located on the main concourse and platforms. There are also digital enquiry boards showing real-time train updates.
For passengers who need personal assistance, railway staff are available at the Enquiry Counter, Station Master Office, and RPF Help Desk. Elderly and specially-abled passengers can also ask for wheelchairs or porters through the help desk.
Secunderabad Railway Station Enquiry Number
Now let’s take a look at the list of enquiry numbers on Secunderabad railway station.
1. National Railway Enquiry Number – 139
The easiest and most reliable way to get train-related information is by dialling 139. It is the 24×7 national railway enquiry helpline which is managed by Indian Railways. You can call or also send an SMS to 139 with your PNR number to get instant updates on your phone regarding,
- Checking train running status
- Knowing platform numbers
- Getting PNR status
- Confirming seat availability
- Train schedule information
2. Secunderabad Station Enquiry Office – 040-27786666
For local information, such as platform changes, train delays at Secunderabad, or other station-specific details, you can directly contact the station enquiry office at, 040-27786666
3. IRCTC Food and E-Catering Helpline – 1323
Those passengers who wish to order food from IRCTC while travelling, the e-catering helpline is available at:
1323
You can also order meals online through the IRCTC website or app before your train reaches Secunderabad.
4. South Central Railway (Zonal Office) – 040-27702401 / 040-27808899
For ticketing issues, group bookings, or official information related to the South Central Railway zone, the passenger can reach out to the zonal office in Secunderabad through contact on:
040-27702401 / 040-27808899
5. Station Master Office – 040-27700868
If you are facing some issues like complaints, lost property, or emergency assistance, then you can contact the Station Master Office directly at:
040-27700868
The Station Master’s office coordinates with security, railway police, and maintenance departments for quick solutions to passenger issues.
6. Help Desk Number – 040-27801111
If you are at the Secunderabad station and need help with luggage, directions, or any other general information, you can contact the passenger help desk at:
040-27801111
7. Passenger Complaint and Feedback – 81212 81212 (SMS)
Passengers can also send complaints or suggestions via SMS to the following number:
81212 81212
On this no., you just simply type your complaint and include your train number or station name for quick response.
8. Railway Security Helpline – 139 (Merged with 182)
Earlier, 182 was the helpline for railway security and emergency assistance. However, in the South Central Railway zone, this service has now been merged with 139. So, you can use the same national number for both enquiry and security assistance.
Importance of Enquiry Numbers
When you’re travelling by train, it is important to get the right information at the right time. Sometimes, platforms change at the last minute, trains run late, or passengers need quick help at the station. In such situations, calling the Secunderabad Railway Station enquiry number can save your time and help you get accurate details instantly. These helplines can help you with:
- Train arrival and departure timings
- Platform information
- PNR status
- Ticket availability
- Lost and found help
- Complaint registration
- Emergency or security assistance
Other Helpful Ways to Check Train Information
While phone numbers are the easiest way, passengers also have multiple online options:
1. IRCTC Website & App
You can check PNR status, train timings, and bookings directly on the website and through the App.
2. Rail Madad App
This is useful for complaints, lost & found, and seeking help during the journey.
3. NTES (National Train Enquiry System)
It shows live train running status and platform information.
4. Google Live Train Tracking
It is quick and easy to check delays or real-time movement.
Secunderabad Railway Station Address and Location
Secunderabad Junction Railway Station (SC)
Zone: South Central Railway (SCR)
Regimental Bazar Main Road, Bhoiguda, Secunderabad,
Telangana – 500003
The Secunderabad railway station is located approximately 7km from Hyderabad city centre, and it’s well connected by local buses, autos, and Hyderabad Metro. The nearest metro stop is Parade Grounds Metro Station on the Blue Line.
Location Map for Secunderabad Railway Station
How to Reach Secunderabad Railway Station
If you are going to Secunderabad railway station, there are so many easy ways to visit there. As the Secunderabad junction is well connected by buses, metros, auto and local trains, so you choose whatever suits you best.
1. By TSRTC Buses
Regular TSRTC city buses run to Secunderabad railway station throughout the day. You can find buses coming from places like Secunderabad Bus Station, Uppal, BHEL, Koti, Begumpet, Jubilee Bus Station
2. By Hyderabad Metro
The metro is one of the quickest ways to reach the station. The nearest metro station to the railway station is Secunderabad East Metro Station, which is within walking distance.
3. By Auto or Cab
You can also book an auto, Ola, Uber, Rapido, and prepaid taxis are available 24×7.
4. By MMTS Local Trains
MMTS connects Secunderabad to:
- Lingampally
- Falaknuma
- Hi-Tech City
- Begumpet
- Kacheguda
- Nampally
Facilities at Secunderabad Railway Station
The station offers several facilities for passenger convenience:
- Waiting rooms (AC and non-AC)
- Digital train display boards
- Retiring rooms and dormitories
- Food stalls and IRCTC canteens
- Clean drinking water points
- Wheelchair assistance and lifts
- Parking for cars and two-wheelers
- Prepaid taxi and auto stands
Travel Tips for Passengers
- If you need to confirm train timing, call 2–3 hours before departure.
- Always keep 139, 040-27786666, and 040-27801111 saved before travel.
- In case of any emergencies, use 139 for immediate help.
- For any complaint or feedback, you can just send an sms to 81212 81212.
- Check the platform number once, before entering, as the platforms may change at the last minute.
Final Words
Secunderabad Railway Station plays a major role in connecting the twin cities of Hyderabad and Secunderabad with the rest of India. Having the correct enquiry numbers makes travelling much easier and comfortable. Whenever you need help with train timings, tickets, or emergencies, just remember the main enquiry number – 139 and the local station assistance contact– 040-27786666.
Frequently Asked Questions
What is the main enquiry number for Secunderabad Railway Station?
The national railway enquiry number 139 is the main enquiry number for all types of train-related information.
Is there a local enquiry number for Secunderabad Station?
Yes, passengers can call 040-27700868 and 040-27786666 for station-specific queries like platforms and announcements.
How can I check platform numbers quickly?
You can call the local enquiry number or check the digital boards and display screen inside the station or on NTES app.
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